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24/7 Operations Center
NOC team for routing alerts to their responsible teams
Monitoring
Applications and infrastructure monitored 24/7
Notification Hub
Centralization of alerts and notifications
Tickets and SLA
Ticket management with SLA control
Operation Resolution Team
Dedicated 24/7 team for incident resolution
ITSM Processes
Complete IT process management following ITSM standards for maximum efficiency.
- Request
- Incident
- Change
- Problem
- Warroom (Enterprise)
Automation and Integration
Automated solutions for alerts, notifications and incident escalation.
- Automatic Alert Solutions
- Multiple integrations
- Escalation Plans
- Custom dashboards
NOC Plans
Choose the ideal plan for your operation's needs.
NOC 8x5
Mon-Fri, 9am to 6pm
Business hours monitoring for lower criticality operations.
- Proactive monitoring
- Alert management
- Ticket creation
- Monthly reports
NOC 12x7
Mon-Sun, 9am to 9pm
Extended coverage for operations requiring monitoring beyond business hours.
- Everything in 8x5
- Weekend coverage
- Automated escalation
- Custom runbooks
NOC 24x7
24 hours, 7 days a week
Full coverage for critical infrastructure with guaranteed SLA.
- Everything in 12x7
- Non-stop monitoring
- Guaranteed response SLA
- On-demand war room
Enterprise
Dedicated
Exclusive NOC team, integrated with your operation with tailored processes.
- Everything in 24x7
- Dedicated exclusive team
- Custom processes
- Integration with your ITSM
OpsUnits
Unit of measure to quantify effort and time dedicated to operations support
1 OpsUnit
Unit of measurement to quantify operations
Unit of measurement used by CloudScript to quantify the effort and time dedicated to operations support. This unit facilitates efficient demand management, enabling precise monitoring of workload volume and assisting in decision-making about team scalability. The main objective is to maintain service quality, ensuring that the team is not overloaded and that support is executed quickly and efficiently.
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Consult our experts.
contato@cloudscript.com.br
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